I work about 25 to 30 hours a week at The Bay, which I love, but while I was working late on a Sunday night I couldn't help but wonder why people think they're entitled to things with regards to service. I love serving at The Bay because I make great money for somebody who doesn't have a degree, who goes to school full time, work with my friends, and I don't have to be there until 2:00 a.m. like other service industry folk. And since I'm there quite a bit, I see it all: the good, bad and the ugly.
Normally on a Friday or Saturday night I'm there until 11:30 at the very latest. On Sundays, the kitchen closes at 10:00 and the bar will stay open if there are still people hanging around. As a server, the time I leave depends on the business within the restaurant. So, at 9:45 four people who looked like they just flew in from L.A. (one women who had way too much plastic surgery, super blonde hair, and an enormous fur coat) and ordered food. That's fine, they were the only table in the restaurant but I had no problem being kind to them. Until they decided at 10:15 they wanted more food in which I proceeded to tell them our kitchen was actually closed. "Well, can't you just do a dessert?" Joan Rivers asked. I hesitated and responded "They may be able to do something, but they're about to leave." While I'm thinking that we can absolutely do a dessert because they're so simple but how rude can you be to ask that when I wasn't indicating, I actually said that our kitchen was closed. So, she goes with a mud-pie and I go back to the kitchen to complain about her. After that, at 10:30 she demands another dessert and now I'm annoyed. Since The Bay wants people to come back we have to make her a creme brulee. I had a hard time forcing a smile and saying thank you for their business because I didn't even want their Yellowstone Club quality tip anymore, I wanted them to leave.
Second, on the same evening, two people came in at 10:00, on the dot, to get a few drinks. Naturally, I have to stick around for them and the Joan Rivers' posse table. They order a mojito and a Hurricane Bay. Let me point out to everyone how ridiculous these cocktails are: they're normally one shot and filled with juices and that's it. They're not special. Our mojitos are $8.00, that's the price of a BLT with fries! They're just hand muddled with fresh mint, woo hoo. Why don't you go and chew a stick of gum instead. By 11:00 they had more juice and Blue Curacao than anyone should have in one sitting and had racked up about $35 worth of drinks while only getting about four shots total. Since Yellowstone Club Cali's had left they were the only people in the restaurant and all of the kitchen crew had left by then. I had their bill in hand, and ask if they wanted anything else tonight. They giggle and look at each other, completely oblivious to what's going on, and say "We may have another one." Really? Can't you just go home and cuddle with each other already? Again, totally annoyed, I'm having a hard time understanding people. Since I was annoyed with mankind, I transferred their tab to our casino attendant who has to stay there until midnight anyways.
I couldn't help but think about these peoples' behavior. Am I the crazy one? After all, The Bay is a restaurant and we were open, they did have a right to be there. But on the other hand, where's the sense of community and recognizing that I'm most likely a student and shouldn't have to hang around (I was literally just sitting around, talking to the bartender, waiting for them to leave) until 11:30 for only an extra $100 in sales, which equates to maybe $20 that goes into my pocket. Am I just that psycho server? Do these people really think they're entitled to something because they're the customer and I'm the server?
Has everyone seen Waiting? It's hilarious and true, it's hilarious because it's true. Restaurant life is an interesting one.
Warning: the video is really crude and gross. And The Bay would never, even to the world's rudest person, do anything like this. I solemnly swear that we would just talk poorly behind their backs to take out our anger and inability to understand.








